When should you contact customers?
Hey! I just started doordashing a few days ago. One question I had is when do you guys contact customers? I haven’t messaged anyone yet (I forget the message button exists tbh) and I know its best to be as low contact as possible, just deliver the food. But are there situations where you should? Long waits, etc? How much does the time delay have to be for you to contact?
Personally I’d rather not contact the customer whenever possible but just wondering whats the norm. Thanks!