Simpli Safe Review
I recently purchased a home that had Simpli-Safe installed in it. I thought, may as well just give it a fair shot. After 5 months I can clearly state you are better off spending extra money avoiding this company all together. The cameras don’t provide accurate video when you need it, the monitoring services are insanely expensive and do a terrible job at deescalating false alarms. I had a crash in my front yard 10 seconds after my doorbell camera was pressed. The video cuts out right before the wreck happens and doesn’t start working until the wreck is over.
There is no backup, no where to see the actual full video it’s just frozen for that time period. I use Google Fiber internet which is very reliable in my area.
Customer service:
This really takes the cake for the worst experience. I was transferred 20 times and called 5-7 times after being hung up on or just disconnected. I wasn’t even being rude at first, I just wanted the video as I feel the cops charged the wrong driver with the fault. Instead I have nothing but a video of before and after.
LOOK ELSEWHERE - BE WARNED