u/Yourfavdarling_

So I play on Playstation 4 but I got an iPad and because genshin stopped supporting Playstation 4 I tried to put my account on my iPad but it says it doesn't exist and when I put the email of the account in my Playstation it makes me a brand new account, I went on Hoyolap and purchased my UID to see what it gives me and it shows me the information of new a brand new account BUT Akasha system shows my account but when I try to put my account in genshin helper it also says my account doesn't exist? Like wtf is going on (this was happening for a half year and more actually and its still like this) please helpppp