u/YoungIllustrious9681

Anyone else dealing with clients who think verbal requests automatically become part of the contract?

The project is on schedule, and everything is being built according to plan, but the client keeps adding extra tasks while avoiding signed change orders and updated pricing.

What’s frustrating is when they start directing crews and assigning responsibilities that were never included in the original scope of work.

A contract exists for a reason.

If changes are needed, they should be documented, approved, and priced properly — not casually added during production.

Why are people like this!?

Lately, I have noticed something when I give price quotes for repair and remodeling work. People want good quality work, fast service, and professional results, but they still want the price to be very low.

Recently, I gave a price for a job. It included removing old equipment, throwing it away, changing some plumbing, and installing new equipment. Instead of talking about the work, the customer only said the price was “too high.”

Many people do not understand that the price is not only for the time spent working. It also includes years of experience, tools, materials, travel costs, insurance, and the responsibility of doing the job safely and correctly.

Skilled workers are not only charging for their time. They are also charging for their skill, experience, and the risk they take.

I want to know how other workers deal with customers who only think about price and not the value of the work.

The customer had already paid a deposit, which was used to purchase materials, supplies, and specific items they requested for installation (such as the tub, shower doors, fixtures, fan, etc.).

No work has started yet

They now want to put the project on hold. I’m honestly okay with that since it opens up time for other jobs. However, a tub, drywall, lumber, and other materials have already been purchased, though most of them can still be returned.

How much should I charge the customer for handling the removal/return process, and how much of the deposit would be reasonable to keep?

EDIT: Most of my projects come through my Google Business profile. Some customers eventually become long-term clients and bring repeat business. This individual was a repeat customer, though not really a long-term client.

Looking back, I should have paid more attention to the warning signs during the initial meetings instead of accepting the project and deposit. Lesson learned for future jobs.

First phase of the job is done, but even small things are getting picked up during final checks (nothing major, just time-consuming fixes).

We still have two more phases left, but I’m already thinking about how to approach them because the level of back-and-forth is higher than expected, even though the scope hasn’t really changed.

Has anyone dealt with situations like this where the client is reasonable on paper but ends up requiring way more time than originally planned?

Do you adjust pricing for the next phases or just stick to the original estimate?

I found this 3-bedroom layout; it looks well balanced with bedrooms, lounge, and kitchen. Any opinions, design flaws, or improvement suggestions?

https://preview.redd.it/9iynde7zhewg1.png?width=526&format=png&auto=webp&s=789f634387d1add11ad2e9dc3776dddc7464c869