CIBC is still calculating my average Smart Account Tier Balance far off.
I think I know what is causing this.
They get the Investors Edge account balance late in the beginning of the month, and calculate it as zero until it receives the balance information from them. So it averages the 4-5 days it didn't have the balance, it will probably increase slowly until the end of the month.
They should fire who did this calculations.
This happens for more than a year now, that I informed them. Still no fix. I will probably move all my accounts.
u/XzkSo — 7 days ago