Is anyone else dealing with this? QBO is trying to charge saved customer cards before I can even send them the invoices
A new feature has been added to my account where QBO automatically tries to charge the card saved to my customers' accounts each time I create a new invoice. I have to manually turn it off every single time I create a new invoice, or else QBO will charge the card without my customers' consent and before they have even had a chance to review the charges.
For most of these customers, the card saved isn't even designated as the primary payment method. They prefer to pay with check or ACH, but QBO is trying to charge the card they gave me 10 years ago when they first enrolled as a client.
It's absolutely mind-boggling that the developers would think this appropriate.
I send hundreds of invoices each week, and having to turn this off manually for every single one is bound to lead to an error resulting in charging a customer's card without their consent.
They have not given me the ability to turn this feature off, so I am currently stuck adding 4 extra clicks per invoice and suffering anxiety & anger over the situation.