u/Western-Catch-6357

The goal was simple: measure the actual time between lead creation and first manual agent response.

What nobody tells you is that most teams think they're fast until you show them the data.

The findings were honestly surprising. Leads generated between 9–11 am were getting responses in under 10 minutes. The exact same lead coming in at 5 pm? Averaging 7+ hours before anyone touched it. Weekend leads were sitting for almost 20 hours on average.

Same team. Same commitment. Completely different reality depending on when the lead came in.

Anyone else built something like this for their clients? Curious what metrics others are tracking around lead responsiveness.