Warning for Legacy Quad Owners Before Updating Firmware
Just wanted to share our experience so others can avoid the same problem. We have a Tablo Legacy Quad with lifetime guide and a yearly commercial skip subscription. Our unit was working perfectly.
I was curious about the new firmware because it mentioned streaming channels and other upgrades. Before doing anything, I called Tablo customer service twice — once by myself and once with my husband. Both times we were told the update would not affect our Legacy Quad. We were assured it would simply add another app, and that we could continue using the old app for commercial skip while using the new one for streaming channels and new features.
We went ahead with the update. At first everything seemed fine. A couple of days later, I watched TV on our Roku as usual before bed. The next morning the Tablo was completely bricked. Our best guess is that it performed another update overnight and that’s when it failed.
We really wish we had never updated. Just wanted to give others a heads-up so you can make an informed decision before upgrading your Legacy Quad.