MSI X870E Carbon WiFi — NVMe heatsink keeps popping off!
Hello.
I recently built a new PC, with an MSI X870E Carbon WiFi motherboard. I'm having a frustrating issue with the NVMe heatsink, specifically the part that covers M.2 slots 2, 3, and 4. It just keeps popping off on its own!
I push the heatsink firmly closed, and it seems fine. Locked in place. I don't touch the computer at all. I'm just sitting next to it. A few minutes later, "CLACK!" and it pops off. Every single time. It won't stay on there.
It happens even faster if I touch the PC. If I just pull my case forward to access the back, or plug a cable in at the back or something, immediately "CLACK!" and it pops off.
It's hard to see visually whether it's actually popped off or not. It doesn't completely fall out, but lifts forward off the motherboard and I guess leans against my graphics card that sits in front of it. Every day I take the side window off my case and check the heatsink, and sure enough, it's popped off. I push it back. A few minutes later, "CLACK!". Infuriating.
When shopping for motherboards, I thought the "EZ clip" system sounded convenient. But now I'm wishing it just had normal screws like my old motherboard.
So, is this a common issue? Has anyone else encountered this problem? Any suggested solutions?
Do I need to RMA the motherboard? Will MSI accept this as RMA-worthy? Do they do advance RMAs? I don't want to be stuck without a PC for ages...
I don't think the issue is with my NVMe drives. I have two installed behind this heatsink: one in slot 3, and one in slot 4. They're both standard drives. Of course I removed the little rubber cubes that were there originally.
Thanks in advance.