DMV check in chaos
They recently introduced a phone based check in system and it’s a mess. Lots of elderly people confused how the process works. This old guy next to me was pleading with his phone AI that the “square thing” isn’t working and getting nonsense platitudes “Ah that’s a QR code! They’re typically used to encode URLs blah blah blah”
The “info” desk was unstaffed and the security guard completely indifferent. I personally helped out a couple of folks but could overhear half dozen more poor souls in multiple languages muttering to themselves aloud about how to get a number, wandering around lost. The more desperate ones jumped into the driving test line to ask for help and the response was repeated gesticulation to scan the poster board and further confusion, taking up more employee time.
Whatever happened to the check in line with the machine that spits out a slip with the number? Evidently you cannot join the line without a smartphone now. The wait times are unchanged from before - 90 mins for me. Sometimes more technology for technology’s sake is not the answer.
PS: repost after being booted from r/bayarea for being off topic