Did I broke it after 2nd use?😮💨
Hi everyone,
I used my Ninja Creami today and during the cycle it made a very loud bang / grinding noise. The program still finished, but after that I checked the machine and found some grey/black metal-like shavings/dust.
The shavings were not only around the spindle area, but also inside the center part of the Creamerizer paddle where it connects to the drive spindle. I cleaned it with a toothpick/cotton swab and there were visible dark particles inside.
The drive spindle itself does not seem to have any play/wobble, and visually it does not look obviously broken to me, but I am not sure what is normal. The paddle also has some movement/play when installed in the lid, and the black center mechanism in the lid also moves a little — I assume some play might be normal, but I am not sure.
The frozen surface was not perfectly flat; there was a small bump/hump, so I am wondering if the paddle hit it and caused the spindle/paddle connection to grind.
Has anyone seen this before?
Is a small amount of play in the paddle/lid mechanism normal?
Could these shavings be from the paddle connection, or does this mean the machine/spindle is damaged?
Would you stop using it and contact Ninja support, or is this sometimes just a one-time issue?
I will add photos below.
Thx!