Auto-Renew and Refills
Hello all,
I wanted to make a quick post as we’ve been getting a lot of messages about this, and I know it’s confusing.
When the doctor approves the prescription, it’s for a 6 month period whether you are on the 1 month or 3 month plan. This allows for auto refills without having to complete so many intake forms.
Lots of people will order once, and then want to cancel, but there’s confusion as to which option does what.
To make changes to your treatment plan:
In your portal, please select “Treatments” at the bottom, then select your active treatment plan, then select the “Plan” tab, and you’ll see several options.
Turn off auto-renew:
This seems to be where the confusion is happening. If you select this, this will stop your next refill, and cancel the auto renewal of the treatment plan. Unfortunately if you select this option only, it will NOT stop the refill reminder from being sent out 2 days before your scheduled refill date. In order to stop the refill reminder too, you will also need to select “Pause your treatment" as well. Although no refills are processed when you turn off auto-renew, this is the only way to stop the refill reminder from being sent. This will ensure no refills are processed, no refill reminders are sent, and the plan does not auto-renew. When you are ready to place a new order, you simply un-pause your treatment plan and then select “place an order.”
If you prefer to cancel your treatment plan completely, select “End Subscription.” This will cancel your plan. If you would like to order again in the future you will need to complete a new intake form on the website.
I hope this helps clear up any confusion. Let us know if you have any questions.
Thanks!!