HVAC/Plumbing business owners, what's the #1 thing that kills your leads before you even pick up the phone?
Been doing some research on home service businesses and I keep seeing the same pattern, a lead comes in at 2pm, owner's on a job, calls back at 5pm, lead's already booked someone else.
Talked to a few contractors and they said speed-to-lead is brutal to manage without a dedicated person.
Curious what you guys actually deal with day-to-day:
— Do you have someone calling leads instantly, or is it you?
— How many leads do you estimate you lose per week just from slow follow-up?
— Have you tried any tools (CRM, auto-dialers, anything) that actually helped?
Not selling anything. Building something in this space and want to make sure it solves a real problem before going further.
Would love to hear from people actually running these businesses.