Got a new NXR2 and the usual "big money spent" anxiety confuses me.
So, my AGV was stolen. I was too tired and forgot it on the bike and went to sleep... anyways, I got a two day old NXR2, I opened the padding to adjust the cardo cable (installed in the store) and noticed small scratches and a small hole in the EPS. probably from the plastic clicking thingy that connects the padding to the helmet or a production defect or something like that. I'm an anxious dude about safety and it's a lot of money for me and I wonder if such a thing has any negative effect on safety and if Shoei's warranty will apply in such a case? I didn't find any way to contact SHOEI themselves as they just redirect you to your local guy. The EPS isn't soft, production date is late 2025, and it seems like it's the only noticable defect.
The store is pretty far but I didn't contact them yet as I don't trust a merchant to honestly tell me if it needs a replacement, as he's the one losing from it. I first want to know if it's even justifies the hassle - I mean maybe a non-trauma/impact 1mmX0.5mm scratch hole just doesn't have any safety effect and I'm just in my usual anxiety loop after buying expensive stuff? or maybe I'm wrong. idk. what's y'all opinions?
Here are several photos of the "hole" and another one of small scrates. maybe happend when the guy installed the cardo, maybe not, as I said. thanks.