Do you ever blank on objections mid-call?
Like you know the answer… but it doesn’t come out right.
What do you usually do in that moment?
Like you know the answer… but it doesn’t come out right.
What do you usually do in that moment?
One thing that has consistently surprised me across different companies is how strong postcode features tend to be in models.
At first glance, it's surprising that it's so predictive (it's "just geography facts"), but then it clicks: people tend to live in areas with somewhat likeminded people, and the (visible) area-level behaviours often correlate well with the individual behaviours that we're interested in.
The features that are captured for each postcode,
are proxies for behaviours that are hard to observe directly: renewal propensities, fraud, risk.
The other issue is that postcode data is rarely "done properly". It's often:
Of course, there are important considerations around fairness and bias here, since geographic features can correlate with socio-economic factors. In practice, how these features are used depends heavily on the application and regulatory context.
Curious how others are handling this -- do you tend to use postcode features, or is it something that gets deprioritised?