u/Sure_Weakness_6040

▲ 7 r/ITSupport+1 crossposts

Do I need to RMA or is this user error on my end?

To start, here are my pc components:

GPU - sapphire pulse 9070xt nitro+

CPU - AMD Ryzen 7 7800X3D 4.2 GHz 8-Core Processor

Ram - Corsair Vengeance RGB 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory

SSD - Samsung 990 Pro 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

MOBO - MSI B650 GAMING PLUS WIFI ATX AM5 Motherboard

Power Supply - Cooler Master MWE Gold 850 - V2 850 W 80+

So, I recently acquired my new graphics card because I wanted to upgrade a bit. I got it and installed it with new drivers and would regularly get crashes in ARC Raiders with Device Removed and Device Hung errors. I tried reinstalling drivers and that didnt work so I got a new CPU(now the current one) in hopes that it might be my CPU causing issues. I still get these errors and it occurs on more than one game now. Sometimes it just causes my game to crash and I have to restart it and other times it completely freezes and black screens my PC until I restart my whole PC.

I realize I am probably not the most tech savvy person, so that is why I am asking for help. I have tried everything I can think to do from what I can find on the internet, but nothing is working for me. I have also seen people mentioning that maybe this could be an RMA for my GPU? I am just unsure of what my next steps should be.

Take pity on me, I am sure there is more information I am leaving out, so just ask and I will do my best to supply it. Any help is greatly appreciated.

https://preview.redd.it/039yoojx4s0h1.png?width=752&format=png&auto=webp&s=d915f957cd388666e3bf0b6146950dc4b67cff3b

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u/Sure_Weakness_6040 — 1 day ago