u/StormflowerYT

A few months ago, I got device banned because my friend was terminated for "severe violations of Roblox's community standards" (in reality, she only said "kill" in MM2; someone probably reported her for violence, and the Roblox AI banned her). I appealed once, and I was able to log into only my main account on my device. That was until it happened again. I logged out to sign into my alt, since I forgot I wouldn't be able to do that, and I couldn't log back into my main. I appealed again, and they said:

"Hello,

Thank you for contacting Roblox Support.

I understand your frustration regarding the account recovery process for your restricted device.

The device you are attempting to log in with has been banned due to severe violations of our Community Standards.

If your account is in good standing, you will need to use a different device to access Roblox, as the banned device will no longer be able to connect.

If your appeal has been moderated, you will need to log in to the moderated account and submit an appeal."

1. What does "the banned device will no longer be able to connect" mean? Are they not able to unban my device, even if they wanted to?
2. What should I do next? Should I try to appeal for my friend, since she shouldn't have been banned at all, let alone terminated? Like, she literally said "kill" in MURDER MYSTERY 2 and probably cursed a little on vc (something she ALWAYS does), but she didn't hack or anything, which is what leads to device bans and terminations. And if she's unbanned, will my device be unbanned automatically?

The funny thing is HER device didn't even get banned. I guess she used mine more, but still...

PLEASE HELP!

She Way Out (my baby <33), Intro / Set3, Antichrist, M.O.N.E.Y., You, So Far (It's Alright), and The 1975 (BFIAFL version).