Senior Technical Content Writer to Product Manager, maybe even Product Owner? Need advice.
I am a Senior Tech Content Writer (which is vastly different from a technical writer role; the word "content" is doing the heavy lifting) with a Master of Arts in English Literature. I have worked in a variety of fields from podcasts to marketing and now I'm in the IT industry. My role here is building and managing the knowledge base in SharePoint (which I designed, laid out the standards, and collaborated with the SMEs to create runbooks, FAQs, and other end user facing deliverables - end users here are internal; I'm in the Operations team). Then, I got a new directive to learn Python, numpy, and pandas to look at end user tickets in ServiceNow, identify documentation gaps and fill it, while trying to discern if documentation is playing a role in reducing tickets (this has been hard to tell as the knowledge base site is fairly new, less than a year where we migrated from a teams site to comma site - in reference to the types of sites on SharePoint - and metrics aren't sufficient to tell.) So I built a package with AI and ran jobs in Jenkins to extract end user questions from our tickets to close the gaps, while creating email and content templates for the teams, found ways to market the site to build foot fall, with a plan in place to further connect with the end users which has been delayed owing to management directives.
Now here's the kicker - I am considering moving internally to product management roles. I have close to 8 years of experience across content and creative roles. However, my work aligns with the fundamentals of product management - collabing with stakeholders, multiple teams, keeping the end user in mind, and so on. Only on the strategy side I may not have as diverse a portfolio. In my current company, there is an opportunity to move to a Product Owner role and also a Product Manager role. At first I was thinking to move to Product Owner to better orient myself with the space and then shift to Product Manager. But the more I researched the space, the more it worried me that I'm narrowing my scope. Product Owners from what I've gathered is a piece in the chess board that is a scrum framework. I'm not sure if I want to work with execution and delivering output alone when strategy is where I'm interested. However, considering my background, I'm wondering how I should sell my experience.
Can you advise?