Hey Guys, Hope you all are doing well!
I’m currently part of a small team that is exploring Salesforce Agentforce implementation on Experience Cloud Sites, but we do not have much hands-on expertise with Agentforce bot creation yet.
While researching and understanding the overall architecture, I found that certain routing flows and functionalities can be leveraged along with Embedded Service Deployment (ESD) to implement a chatbot experience on an external Experience Cloud site. However, I’m still struggling to understand the complete implementation approach and how to configure everything properly to deliver a fully functional solution.
So far, as part of the initial setup, I have:
- Created an Agent in the org
- Configured Omni-Channel routing flows
- Set up Messaging Sessions
- Added the configuration into Embedded Service Deployment
- Published the deployment
At this stage, I’m mainly looking for guidance on:
- Recommended implementation approach/best practices
- How Agentforce integrates with Experience Cloud and ESD end-to-end
- Any prerequisites or configurations I might be missing
- Good documentation, tutorials, or video resources for beginners
Since I’m very new to Agentforce, any insights, suggestions, or learning resources would be greatly appreciated.
Thanks in advance for your help, and have a great day!