I have a serious issue that we have been experiencing for quite a long time now, ever since the maintenance work Odido performed on March 6th.
The problem mainly occurs with TFT, League of Legends, and Valorant.
Whenever I play together with someone else on the same network, we experience disconnects in almost every game around Stage 3-2 or 4-2 in TFT.
This happens extremely consistently. We are both using wired connections (no Wi-Fi), and it seems like the connection to Riot’s servers drops at that moment.
When we disconnect and try to reconnect, we often get stuck in a reconnect loop or the loading screen freezes around 12%.
As a result, we sometimes cannot get back into the game at all.
When I switch to my mobile hotspot (iPad/mobile internet), TFT works perfectly fine and we can play together without any problems.
In League of Legends we experience:
Random disconnects during ranked / ARAM / Swiftplay
“Attempting to reconnect”
Time-outs during games
Leaving penalties
LP losses caused by disconnects
Sometimes multiple reconnects in a single game
We have already tried everything we can think of:
Wired internet connection only
Tried different ethernet cables
Restarted routers/modems
Reinstalled/updated PCs
Changed DNS settings
Adjusted firewall settings
Disabled DoS protection
Completely disabled IPv6 (modem + PCs)
Updated drivers
Used Riot repair/network tools
Tested various settings
None of these solutions have helped.
By now, two technicians have already visited us. Neither of them could solve the issue because the problem does not appear to be inside our home network. Everything regarding the connection inside the house looked fine.
This situation is becoming extremely frustrating because we are dealing with LP losses, penalties, ranked restrictions, ruined games, and disconnects in the middle of matches.
Meanwhile, the rest of the internet usually continues working normally.
My questions are:
Does anyone know a solution for this?
Are there any known issues with Riot Games server routing?
Could this please be investigated by the network department?
Are there more people experiencing this exact issue?
Can the provider check logs/routing/packet loss towards Riot EUW / Valorant servers?
Thank you in advance! :)