Restaurant owners, do customers show up on holidays when you're closed because of wrong Google hours?
Hey all,
I run a small restaurant and this has been bugging me lately, so I wanted to see if it’s just me or a more common issue.
We’ve definitely had people show up when we’re closed, especially around holidays or random early closures. A lot of the time they say “but Google says you’re open,” which is frustrating because we thought we updated it. Sometimes we miss it, or it doesn’t change right away.
We also get a decent number of calls asking if we’re open on holidays or closing early. It’s not overwhelming, but enough to be annoying when we’re busy.
Worst part is the occasional bad review from someone who showed up and we were closed. Doesn’t happen all the time, but when it does it feels pretty unfair.
Right now we just try to manually update Google hours whenever something changes, but honestly it’s easy to forget, especially during busy weeks.
I'm curious as to how you all handle this. Do you run into the same issue with customers showing up when you're closed? What’s your process for updating holiday or special hours? Are there any tools that you use to update the hours across google, your website, doordash, postmates, grub hub, uber eats, etc...?