u/Separate_Match_918

My local office is so confusing when it comes to walk-ins. I've gone three times before today, and all three times I had an appointment, so it wasn’t a problem.

The first time I went, the security guard told me they weren’t accepting walk-ins. It didn’t apply to me.

The second time, the room was crowded, and security said everyone’s walk-ins were running behind. That didn’t apply to me, as I was seen on time.

The third time was similar to the first, but the lady at the desk told me to come back when I received something in the mail and that I didn’t need an appointment.

Today, I went to submit it at the office, and the security guard asked why I was there and then told me I needed an appointment.

What’s the deal? Is it a staffing issue?