Company started monitoring productivity (keystroke logs, mouse clicks, etc.) - leadership pissed at results, won’t share them, but expects us to improve
Looking for advice and insight for those of you who have dealt with this.
How does this monitoring software typically work? My biggest concern is that we are in a lot of meetings/Zoom calls and this counts as idle/not productive time if we aren’t actively scrolling or typing as well. And that calls taken from Zoom on our phones (logged in using our company single sign on ID) also don’t count. But leadership is not planning to share out specific results or what exactly is being monitored or even what the expected metrics are with us.
And now I have to communicate this to my team also and direct them to improve without any insight. I am planning to focus on explaining the hours they are expected to be available but also taking into account not just being available but when they are actively working and making sure it’s close enough to 40 hours. So if they are available 8-8:30 monitoring Teams and emails and lightly responding but not fully actively working yet, they need to consider that and really consider their start time 8:30 for number of hours.
We are hybrid 3 days in office. I am also concerned about not being able to step away for chats/meetings in the office now and having to make up that time because my screen is locked and I am away from my laptop.
And finally what if we can’t improve our metrics enough? Have you seen people get fired to these low metrics? In my experience it’s very hard to fire even when I knew team members were not actively showing up on time and missing calls, or not delivering. It takes a ton of work with HR to finally get someone out the door. I wonder if this will make it easier or if it will still be just as hard, especially if the team is delivering what is expected.
Any advice or personal experience on any of these points is welcome.