u/Sanjana_chawla

Hi everyone,

I’m facing a serious issue with Changelly.

My funds (~100,000 USDT) have been on hold since 31 January 2026. I have already completed KYC and provided:

• Wallet transaction history

• Chat screenshots with sender

• Transaction proof

However, they keep asking for unrealistic documents like “explicit agreement in chat showing transaction intent,” which is not how normal personal crypto transfers work.

Even after providing everything available, they continue to loop and expand the investigation instead of resolving.

Has anyone faced similar issues with Changelly?

Any advice on how to escalate this further or get funds released/refunded?

Thanks in advance.