u/Saily_eSIM

This is Saily's monthly referral code Megathread, which will be updated every month! This thread is dedicated to sharing referral codes for Saily users. 

How it works

• Post your referral code here in the comments.
• Browse and use other users' codes if you're new to Saily eSIM and looking to get started.

Important guidelines

1. One code per user. Please post your referral code only once per month to keep the thread clean and fair for everyone.
2. No promotions or spam. This thread is only for referral codes. Any unrelated promotion or spam will be removed.

Happy saving and safe travels! 🌍

Hi there! If you’re new to eSIMs, you probably have a bunch of questions - how they work, whether you set everything up right, and many more.

So, we're curious about your real-world eSIM experiences. Was it totally smooth sailing, or did something throw you off? What do you wish had been explained better from the start, and what tricks do you share with people trying it for the first time?

Let's share some knowledge and save the beginners from a headache!

Hi everyone!

To help you get the fastest and most accurate assistance from the Saily customer support team, it’s really important to provide clear and complete information when reporting an issue.

Most delays happen because agents need to ask follow-up questions to understand the situation. If you include the right details from the start, troubleshooting becomes much faster and smoother for both you and the support team.

Here’s a checklist you can follow before contacting support:

1. Double-check your basics! A lot of connection issues happen because of simple misconfigurations. Please make sure that:

• The Saily eSIM is fully installed.
• It is selected as your primary line for mobile data.
• Data roaming is turned ON for the eSIM.
• Airplane mode is turned OFF.

Pro-tip: Take screenshots of these settings! The support team will almost always ask to see them, so having them ready upfront will save you a lot of time.

2. Sharing the country and city you're physically in helps Saily customer support check the coverage in the area. If you think coverage might be the cause of the issue, including your exact coordinates can help even more.

3. Providing the exact device brand and model allows support to check for device-specific limitations or settings that may affect eSIM performance.

4. Clearly describe what is happening: no signal, slow speeds, connected but no internet, activation failure, etc. This helps the support team quickly determine the issue, reducing unnecessary back-and-forth and allowing them to guide you to the correct solution faster.

5. If you see an error during activation, payment, or connection, include the exact message. Copy-paste if possible, if not a screenshot will be great too. Also explain when it appears.

6. Let support know if you’ve restarted your device, toggled airplane mode on and back off, reset network settings, or manually selected a network. This prevents agents from asking you to repeat steps and speeds up the process.

If you’ve got tips on what people should include before contacting support, drop them in the comments. It’ll save everyone time and make troubleshooting way smoother!