Claim being closed
I uploaded what I thought was all of my bank statements Tuesday (some were at a previous address and i had to collect them), I got a message in my journal at 6pm Thursday to say that there was some missing, I found all the ones from one bank but was still missing one from my other bank, literally turned my home upside down looking for it and could not find it. Which meant, I had to leave work early yesterday to make it to the bank before it closed to get one from there, I did, but I didn't realise that it was not the right one and it had closed, I explained this to to the case worker in my journal and she gave me a grace period for today (saturday) to go to the bank to get the correct one. I did, even woke my infant up so we could get there when the bank opened, I made sure it was the correct one and uploaded the statement while still in the bank. Well, I finished work this afternoon and checked on it and they've closed my claim, stating that I didn't upload the evidence.
It says clearly in my journal that I was given a grace period, I'm a single mum with a 17 month old, we survive off of that money, what do I do?