Guest complaining about paintings and knick-knacks
I am helping my parents with their AirBnB. They recently downsized and put some of their things in the AirBnB. I think this actually makes it more home like and cozy.
We are Italian American and at some point some relatives started collecting Christopher Columbus things, and my parents have some of my relatives' things and some of their own Columbus memorabilia.
So there are different historical paintings on the wall in the AirBnB. A little bust on the shelf, and a sort of statue in the entrance (which you sort of just walk past anyway and don't really see when in the main part of the unit).
The guest was very polite and nice writing to us upon booking. Him and his wife checked in no problem.
But then my parents received a rather rude and abrupt message from the guests complaining about the decorations. We think he even implied he would destroy them!
I think one issue (so this is probably the answer) is that it's true that the photos in the listing do not show this. We recently added things, because my parents recently downsized and were making space in their own house. So the photos we put up a couple years ago don't show these things. But the main things: bathroom, kitchen, kitchen appliances, bedroom etc are shown.
My dad is so angry he doesn't even want to deal with the guy. My mom isn't saying too much and I think just hopes it'll all work out after a couple days pass and the guests checkout.
I'm a bit concerned about a negative review. It's a bit hard to move all that stuff out (have to be careful with paintings, the statue is rather heavy and just for two nights? and on principle, those are our things and this is our cozy spot we're providing...). It's been more stressful than it should be. Any thoughts?