This is my first time using Airbnb, my friends and I were going to a concert 5 hours away from our hometown. We found this Airbnb that worked perfectly for the overnight stay we needed. We were only going to be there to get ready before and have a place to sleep that night. We booked it months in advance.
Flash forward to the day of the concert and we start our drive. I look on Airbnb and it says check in after 4pm. I never heard from the host but I wasn’t sure what to expect, as I said this was my first time ever using Airbnb so I was unfamiliar with what the norm was for conversations.
We get to the Airbnb around 530pm and I reach out to the host to figure out how to get in so we can start getting ready. He doesn’t answer immediately but when he does, he then tells me we “missed checkout” and can no longer stay there. We try to explain our situation and he says there’s nothing he can do about it because he “didn’t hear from us”.
I look at my reservation and there is nothing stating we had to be there AT 4pm or we would be denied. He never communicated that to me or else I would’ve been there at or before 4pm. He claims he is not able to refund me for the trip but maybe 50%.
Is it reasonable for me to be upset and request a full refund due to his lack of clarity with the check-in instructions?
Edit: I suck at Reddit lol