Conflicting information about CC chargeback on unauthorized work
A mechanic performed unauthorized work in the amount of $600 to replace my rear brakes (calipers, rotors, pads) on Mar 31- he also replaced the rear brakes and pads in July 2024, and Dec 2021. When I took in the car, I didn't expect the rear brakes to be replaced since it had been only 1.5 years ago. In total, I spent $1600 in 5 years on rear brakes whereas front brakes were replaced once in 8 years I've had the car by a different mechanic.
I found out after the fact that I'm not required to pay since he didn't get my permission - I dropped off the car and few hours later he called me to come get it and when I got there handed me the receipt. I definitely wouldn't have gotten the rear brakes replaced from him but I thought since he replaced them so recently it made sense to go to him first.
I called Rogers MC to see if a chargeback was an option and the rep said yes but first I have to try to resolve it myself and if that doesn't work, to call back - so I sent a letter and email to the merchant, waited and received no response.
When I called Rogers MC to start the process, the rep kept interrupting me and before I was able to explain the situation, she told me that b/c it was an in-person transaction that they couldn't do a chargeback. She also told me that $1600 is amazing price for brakes and she has to get her brakes every year too! I recorded this call.
After that I asked to transferred to a supervisor. Supposedly, I was transferred to one but he had to confer with his team to get the right information (why, you're the supervisor), and comes back and repeats exactly what the first rep said- that this situation isn't eligible for chargeback. He also kept talking over top of me and refused to respond to why the very first agent told me that I could file a chargeback.
Can anyone shed any light if this situation is eligible for chargeback and any advice what to do next? Thanks!