u/Rio252712

I really need advice because this makes zero sense.

It’s day 2 of Coachella now.

I sold Coachella wristbands through StubHub and shipped them using their label directly to their facility. Tracking shows they were successfully delivered Wednesday.

Three days later, I get an email saying:

•	The buyer reported the tickets as “invalid”

•	StubHub refunded the buyer

•	My sale was canceled

Now they’re claiming the wristbands were “deactivated,” but here’s where I’m confused:

•	These are physical wristbands, not digital tickets

•	Sellers do NOT have the ability to deactivate Coachella wristbands

•	I never reported them lost or stolen

•	I never went to will call or requested replacements

•	I followed StubHub’s process exactly and delivered to them

On top of that, a StubHub rep told me the buyer has a history of making similar claims.

So logically… how could these wristbands be “deactivated” if I didn’t take any action that would cause that?

From my understanding, deactivation only happens if:

•	the original purchaser reports them lost/stolen

•	or a replacement is issued

Neither of those happened here.

Right now I’m stuck with:

•	No tickets (I already sent them)

•	No payout

•	StubHub saying I may be liable

Has anyone dealt with this before?

1.	Can StubHub actually prove deactivation, or is this usually just based on buyer claims?

2.	Has anyone successfully gotten payout honored in a case like this?

3.	What exactly should I be asking for in the dispute to protect myself?

I feel like I did everything right and I’m still getting screwed.

Any help or insight would really mean a lot.

Hi, I need advice because I’m honestly so confused and stressed.

I sold Coachella wristbands on StubHub and shipped them using their label to their facility. Tracking shows they were delivered successfully.

Now, only 2 days later, I get an email saying the buyer reported the tickets as “invalid,” StubHub refunded them, and my sale was canceled.

Here’s what doesn’t make sense:

•	These were physical wristbands (not digital)

•	Sellers can’t “deactivate” Coachella wristbands

•	I followed all instructions and delivered to StubHub

•	A rep even told me the buyer has a history of similar claims

StubHub is now saying something about “deactivated tickets” and that the buyer got replacements.

So now I’m stuck with:

•	No tickets (I already sent them)

•	No payout

•	Possible liability???

Has anyone dealt with this before?

Can StubHub still honor payout or seller protection in cases like this?

What should I be saying or asking for in the dispute?

Any advice would seriously help — I feel like I did everything right and still got screwed.