PAYE recertification denied--receiving conflicting info?
I got a 90 day notice to re-certify PAYE. I followed the steps, saw the various estimated monthly payments for me among the different plans, and and re-selected PAYE. Two days later I got three messages to my inbox all at once:
-1. "loans do not qualify for any IDR plan since your Income is too high" (my income has not changed much at all)
-2. "We are unable to approve your request for PAYE because you do not meet the Partial Financial Hardship (PFH) criteria for this repayment plan."
-3. "We have received your request for PAYE . After reviewing your request, we have determined that the monthly student loan payment under your current repayment plan is lower than the calculated payment under PAYE ; therefore, we have not changed the repayment plan on your account."
I'm confused. My current plan *is* PAYE--how can I be denied because my current payment under PAYE be lower than the calculated amount under the same plan? If the new payment would be higher, wouldn't that be a good thing in their eyes because I'm paying more (as per the other letters that allege I make too much money?)
I have no idea how to know what repayment plan I'm on or how much my payments will be. Can anyone help me make sense of this?