u/Rebkatsim

Just watching The Chase and the team got the answer Carlos Alcaraz correct as a pushback. A contestant knew the answer, told the nominated spokesperson the answer, and she then really struggled to pronounce it.

My question is, even though the contest clearly said it correctly, if the nominated ‘answer giver’ had pronounced it Alcarat or Alvarez or something, could Bradley still give it?? Or would it go down as being a wrong answer….

TIA!!

Hi all - I am in the UK - (MODs please delete if not allowed!)

TL:DR - I unknowingly got my mother’s account cancelled with a High Street retailer, and don’t know how to rectify it

I have created an online account with a high street retailer, and my mother has a physical loyalty card for this same retailer.

With two other retailers I have created an online account and then added my mother‘s loyalty card to the account so that when I shop online, she gets points. We rarely shop anywhere enough that it’s worth having two separate ones.

When I created the account with this online retailer in question, I was automatically assigned a QR code online loyalty card. I contacted chat and asked them to merge my mother‘s card to my account, and this was done. I simply provided the card number when asked (I didn’t point out the card didn’t belong to me).

A week later, my dad went to use my mother’s card in store, and it wouldn’t work. The shop assistant searched the online database for my mother’s email address and our postcode, and only my details were there.

I’ve contacted chat again, and because I asked for the card to be merged with my account (and provided the exact card number to the original customer service assistant via chat) it has cancelled the card. As a result, my mother’s account no longer exists and I now have all of her loyalty points.

The original chat assistant did not check the details, didn’t point out that I am not the owner of said loyalty card, did not confirm any information and has cancelled the account and my mother’s details are nowhere to be found.

With every company I’ve worked for, we cannot make any changes to any account without ensuring that the person requesting the changes is the account owner. Is it right that this could’ve been done without any details being checked?

It implies that if I just happen to find somebody’s card on the street that had £150 in loyalty points and asked it to be added to my account, I could just basically steal someone’s points!

I can’t understand how an account, and card has been cancelled without my mother’s knowledge. This hasn’t happened at other retailers, and I wasn’t warned that by merging the physical card number with the online account, that the physical card would be cancelled

They’re saying that the only way to rectify this is to create a new account, but my mother doesn’t want to be online, nor should she have to be, because the was cancelled without her knowledge without me being warned.

I’m waiting for a callback from the manager/GDPR person but just wondering your thoughts?