QuickBooks is holding my FIRST payment hostage and support keeps giving me different answers
I honestly don’t even know what to say anymore. I just want to get my own money and move on from QuickBooks forever.
Last week I received my very first payment from a client through QuickBooks Payments. Since my account is new, QuickBooks immediately put the deposit under review. Honestly, I thought this was normal risk/compliance stuff, so I cooperated fully.
They only requested ONE thing from me: the original invoice.
I uploaded it right away.
After that, the Resolution Center said they would review everything within 2 business days. I contacted support twice during those two days just to confirm everything was okay, and BOTH agents literally assured me that I would receive my funds within the promised timeframe.
Well… today is now DAY 3.
Still no money.
So I contacted support AGAIN, and this time the agent suddenly told me my “plan” was the issue and that I needed to upgrade my QuickBooks subscription in order to receive the funds faster. That made absolutely no sense to me, but at this point I just wanted my money, so I paid another $6 to upgrade the plan.
Then the support agent GUARANTEED me that I would receive the funds TODAY.
But then the most ridiculous part happened.
I logged back into QuickBooks, and suddenly there was ANOTHER NEW CASE in my Resolution Center saying they need more information and my funds are still on hold. No phone call. No email. No notification whatsoever. I literally found out by randomly checking my account myself.
The new case basically looks like this:
“Info needed → Intuit review → Decision reached”
and says my deposit is on hold pending review.
So now I’m sitting here wondering:
- Why did two support agents promise me a release date?
- Why was I told to upgrade my subscription to receive MY OWN MONEY?
- Why did a completely new review case appear without any email or notice?
- Why does every support agent say something different?
At this point this whole thing feels insanely sketchy and disorganized.
I understand fraud prevention and reviews for new accounts. That’s not my issue. My issue is the constant misinformation and moving goalposts from support.
I just want my funds released so I can stop using QuickBooks entirely.
