u/Realistic_Bug9116

I’m a new hire at a company that uses Workforce Now. The former payroll person is gone. I‘m slowly finding errors they made and unraveling certain issues. I requested access to the service request history and ADP said no, for security purposes they could not do this. They couldn’t even provide a list of the SR title, date opened/closed, or who opened it. This information would be so helpful in understanding what has been going on.

i understand it’s a liability for ADP, so ADP doesnt want to provide it. Is there any way around this? Any success arguing over it?