Looking for some advice from anyone who’s dealt with this, because this has turned into way more of a process than I expected.
We just bought a brand new Frigidaire Gallery fridge and it hasn’t worked prooerly. It won’t hold temp (keeps hitting ~45°F, especially later in the day), and we’ve already had to throw out about $300 worth of food.
We originally went through Home Depot since that’s where we bought it. They sent some guys to look at, who had no authority to actually help, but said it’s likely a compressor issue (3 out of 10 fridges they see have the problem) and that they should replaced it.
After that, things got frustrating. Customer service basically told me the only person who could do anything on their end is the store manager. I spoke with the local store manager and he pushed back on the 48-hour return policy and said we’d have to wait and see what the manufacturer says, since they might replace it.
So now we’re stuck waiting on Frigidaire to send their own service tech out.
A few questions for anyone who’s been through this:
Do Frigidaire techs usually fix anything on the first visit, or is it more of a diagnose/ order parts/come back situation?
Is there anything I should say or do during the visit to avoid this dragging out for weeks?
I’ve been documenting everything (timestamped temps, patterns, etc.) because the issue happens consistently.
Honestly beyond frustrated at this point between the back-and-forth with Home Depot and now waiting on Frigidaire, it feels like I’m getting passed around while stuck with a brand new fridge that doesn’t work.
Any advice or insight would really help.
Also…48 hour return policy? It takes 12-24 hours for a new fridge to stabilize temp. Like how are we supposed to reasonably catch this in that time frame?
It feels like someone just stole $1500 bucks from me and threw all my food in the trash, and no one Home Depot or Frigidaire wants to take accountability for their crap product/service.
Apologies for the long rant … I’ve never had a bad experience with a big purchase like this before.