How can you be in a management role and not understand basic hotel check in procedures?
This one blew my mind today and really had me fuming cause I’ve failed to ascend from the desk after years in the industry.
I’m checking in someone who claims they’re an HR manager at a pretty huge hotel in my area. I ask for her ID and credit card she’d like to use and immediately “I already paid for the room”.
I’m like “Excellent. Then it’ll just be for the incidental hold”
I’m not going to go into detail of all the confusion her and her party had but they were acting brand new to like planet Earth.
For the most part I’ve noticed in the industry that there definitely is mostly promotion from within but I suppose maybe HR is different but she insisted she started at the desk. If that’s true how do you just forget like everything about checking in?