u/ProfessionLivid3285

I have been an employed for nearly 3.5 years in the company.

Conduct hearing with an independent manager. What is my best way to handle this situation.

For context I work as a claim handler in the UK which most of the time I receive calls from customer. Some of the post call time has been longer as each calls can be different and has taken either long or less. But it has triggered a concern of avoiding work/call by my team leader.

However I have also noticed his “Fact-Findings” are not really accurate. In 4 examples out of dozens he has bombarded me with of the examples I have checked and it is evident that he didn’t notice the time correctly and have putted incorrect data/info as an evidence.

Should i be concerned of dismissal. I am feeling very anxious about this whole situation.

I had an informal meeting with my team leader and another team leader as the first step to review some of the calls that my team leader think I have been avoiding calls by staying in long wrap/post call code.

Then a few days ago he sent an email cc’ing a manager from marketing team as an independent person to review the findings

Most of the calls are from March and February. In some examples I cannot remember what I did that it took me so long to take another call.

He has now escalated this to formal meeting without giving me any chance/opportunity to improve. Even in the conduct policy it says most of these issues should be resolved informally.

I am thinking of having final warning ⚠️ or Dismissing, not sure how likely it is?

I am not afraid of providing any evidence to show what I was doing because I have always worked with integrity but the problem is I don’t remember what it was I was doing to take me that long post call as there are no further actions in the file history. Should I just I was reviewing a policy/SOP relevant to the call?

I am thinking of taking some time off as off sick but not sure if it is a good time to do this?

Do I have to attend the conduct hearing or can I take some time as off sick as I feel emotionally and mentally exhausted. Considering that I have mental health history.

What are my options to challenge this unfair investigation causing severe impacts on my health.

Thanks in advance.

Is there any way to get a note removed?

For context I work as a claim handler in the UK which most of the time I receive calls from customer. Some of the post call time has been longer. But it has triggered a concern of avoiding work/call by my team leader.

Should i be concerned of dismissal. I am feeling very anxious about this whole situation.

I had an informal meeting with my team leader and another team leader as the first step to review some of the calls that my team leader think I have been avoiding calls by staying in long wrap/post call code.

Then a few days ago he sent an email cc’ing a manager from marketing team as an independent person to review the findings

Most of the calls are from March and February. In some examples I cannot remember what I did that it took me so long to take another call.

He has now escalated this to formal meeting without giving me any chance/opportunity to improve. Even in the conduct policy it says most of these issues should be resolved informally.

I am thinking of having final warning ⚠️ or Dismissing, not sure how likely it is?

I am not afraid of providing any evidence to show what I was doing because I have always worked with integrity but the problem is I don’t remember what it was I was doing to take me that long post call as there are no further actions in the file history. Should I just I was reviewing a policy/SOP relevant to the call?

I am thinking of taking some time off as off sick but not sure if it is a good time to do this?

Do I have to attend the conduct hearing or can I take some time as off sick as I feel emotionally and mentally exhausted. Considering that I have mental health history.

What are my options to challenge this unfair investigation causing severe impacts on my health.

Thanks in advance.