I’m honestly blown away by this one.
I lost a tiny nut on my Ronin 4D follow-focus motor, this one :
the kind of part that:
- is clearly user-replaceable
- comes in multiple sizes in the original kit :
So I contact DJI asking for a replacement.
Their answer?
They refuse to send the part.
Their only solution: ship the entire motor to a repair center.
Let that sink in.
A professional cinema camera system… grounded because of a missing nut… and the manufacturer won’t send a spare.
Their justification is “safety and performance standards.”
But somehow it’s safe enough for users to swap these parts themselves out of the box?
In reality, this means:
- downtime
- lost contracts
- shipping delays
- all for a 2-second fix
This isn’t just bad support — it’s a complete disconnect from how professionals actually use their gear.
If DJI positions the Ronin 4D as a professional tool, basic spare parts should be available. Period.
Anyone else dealing with this kind of policy from DJI?
Meanwhile I'm managing to shoot with this kind of shitty rig, Bravo DJI !