Please help!
Purchased: ‘eufy Security eufyCam 3 4K UHD 4-Pack Camera Kit with HomeBase 3’
Only had it for 3 days now the 2 back cameras say ‘unable to play live video’ but it works on the web portal?!
I have tried everything:
-Manually turned cameras on/off
-Switched modes for cameras then back to get retriever them
-logged in/out of app
-deleted and redownloaded app
-tried to soft reset cameras via homemade twice (hold back button until it beeps)
-tested alarms on cameras (both working - cameras online, no video)
- unplugged the modem for 30 seconds then reconnected
-unplugged the home base for 1 minute then plugged back in
- firmware/software is up to date
- the cameras are on but just not working in any app?! Tried on both android and iOS.
Reached out to support but it’s driving me crazy. Has anyone had this weird issue?