u/Positive_Mud_9599

A passenger reported an injury, even though there were no incidents whatsoever and all passengers appeared satisfied. I received an email from Mobilitas Insurance containing a claim number. When I contacted Lyft, they stated they are not authorized to disclose information regarding the passenger and instructed me to obtain all details directly from the insurance company. I plan to call the insurance company in the morning to clarify the specifics. Has anyone else had a similar experience?