u/Pedro_Carvalho09

Running a B2B SaaS product and getting hit with subscription chargebacks. Customers use the platform for weeks then dispute claiming they thought it was a trial or never authorized it. Current process is manually pulling login data, feature usage, support tickets, everything. Takes forever and we're only winning about 45% of cases. Looking at recovery tools but most seem built for physical product ecommerce. Anyone found something that actually works well for SaaS subscription disputes specifically?