Unauthorised switch in one day? How does this work?
I've been slammed by an unknown third party, who initiated a switch on my broadband service. My service provider is Vodafone. Someone initiated a broadband switch twice for my address, once last week and the second time two days ago. The first attempt was given with a week's lead time, so I was able to get the switch cancelled. The second attempt gave 7 HOURS of lead time, which was too close for Vodafone to do anything.
I'm trying to collect some information about One Touch Switch processes to better find someone/some organisation who can help me investigate. Would really appreciate anyone in the industry better informed than Vodafone's customer service reps. (Vodafone will be reconnecting my service in two weeks, so I'm more interested in finding the root cause to prevent future attempts rather than how to get Internet back).
- How was this possible with One Touch Switch? Isn't there some bare minimum information verification between the gaining and losing providers? What information did this third party have to initiate this?
- What specific circumstances makes a switch possible in < 24 hours??? Is it not usually at least a week or two?
- Are there hypothetical scenarios that could have led to this happening other than someone daft putting in their address incorrectly?