u/PartnerPerspective

I’m having a catch up this week with a client PM after a project that actually went well. All stakeholders happy.

Last week of the project though, this person behaved unprofessionally especially toward our Manager. It honestly unfair given all we were about to deliver.

This kind of behavior doesn’t sit right with me, so now I’m thinking what to do:

part of me wants to call it out directly in our 1:1, just say it wasn’t ok

part of me wants to escalate it directly because I know the sponsor pretty well (show that there are consequences for unprofessional behavior)

Another option is to explain to this person that this is counter productive for them too. Next project, fewer managers on our side would want to work with them (because bad experiences travel fast..). But I don’t want to sound like a teacher.

Or maybe I’m overreacting and it was just end of project stress that this person couldn’t handle very well. Perhaps I should let go but with the risk that it happens again, because there will be other business coming from this company.

I also want my team to be aware I take this stuff extremely seriously

curious how others handle this

any advice/idea/consideration would be greatly appreciated

lost a project this week

we had the relationship, we actually came up with the idea with the client.

they went with someone else

reason was pretty simple: “they’re doing it for free”

I didn’t match it. not going to blow up margin for this but still feels a bit stupid honestly

you do all the grunt work and then someone else just takes it at zero

I guess that some teams are clearly just empty and will go as low as needed but to everyone else it messes up the whole market. Ok it wasn’t huge, but still..

what do people actually do here

do you ever match this stuff or just walk away?