Should the carrier be fined?
Load was scheduled to deliver on a Monday. After I reached out to ask for their ETA on Monday they replied that they broke down. Said it was a flat tire and would provide the proof. Never delivered Monday. They said they would update me but never did so I contacted them on Tuesday. They said oh sorry we didn’t let you know we’re waiting on a part. Apparently there was more than tire damage, although still have not seen any proof. Bottom line is did not get delivered till Wednesday at 2 PM and my rate confirmation calls for up to a 25% rate deduction for missing appointment day. Carrier says they can’t control waiting on parts and broken trucks. My client says two days late fine them. He also cited the fact that they never reached out to me that I always had to contact them to find out what was going on. What are your thoughts?