


Second Chance Fast Food Reviews - Freebird's, Steak n' Shake, Wayback Burger
I have been reviewing a different fast food/fast casual restaurant every day for the past 200 days, and earlier I reviewed the following three restaurants. However, these three received "poor" scores for one reason or another, but based on previous experience and visits I knew they could do better. Perhaps it was an "off day", perhaps it was the specific item I ordered. In any case, here are some "second chance" reviews, where I am re-visiting the chain, to see if it can redeem itself and earn a higher score.
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13. Day 29: Freebirds World Burrito (66 locations, 2 states)
Freebird's used to be the "edgy upstart with attitude" build-a-burrito place, the Texas version of Chipotle-Only-Better. For a while several years ago, I would go there regularly, probably once or twice a month. But somewhere along the way, something happened, and I can't exactly put my finger on what, or when. All I know is at some point, the cheap five-dollars-plus meal I would normally order, ended up costing me thirteen dollars out of the blue, and I pretty much stopped going cold for a while after that.
And when I tried again, it just wasn't the same. The menu is pretty much the same - all build-a-burrito places (and there are LOTS of them) are built on the same menu and same options. The only thing I can point to that is clearly different are their tortilla chips. Terrible chips for nachos, they don't hold up in the slightest, so it's just toppings on soggy used-to-be-corn-chips. This plate of nachos was better than the meal I had before, but still mid at best.
I dunno, man - it just seems that Freebird's is losing its edge, to better places, with better ingredients and better service, who are actually really really nice. Why go here, when I can go to Cabo Bob's instead, for (my regional) example?
Meal Quality: +1.5, going from 3.5 -> 5. Meal Value no change, going from 5 -> 5 (out of 10)
14. Day 77: Steak n' Shake (394 locations, 23 states)
Buckle up, it's multi-paragraph long-winded exposition time. If you want to skip to the actual review, go down to the first bolded sentence. There was a time, a little before COVID, when the owners of Steak 'n Shake thought they were the hottest shit in the world. The decades-old American staple casual-dining restaurant was in serious decline, losing money and locations at an alarming rate, until snatched up by the Biglari's, who slashed the menu drastically, cut costs sharply, closed unprofitable locations, and had quickly turned Steak n' Shake around...well, at least financially, which is all that they were concerned about. The Biglari's were the type of corporate weasels that only really saw the company as a way to make the money, so they could show up at their big, glitzy events in a limo and pretend they were the fast food version of Elon Musk.
But the cost-cutting came at a price, and that was left-handed-upper-cut of severe under-funding of their aging locations, which combined with the right-handed one-two-roundhouse of COVID ended up turning their darling profits once again deeply into the red, and Steak 'n Shakes were closing nationwide by the dozens, then low hundreds.
During the Biglari high-point, they moved their headquarters to San Antonio, and planned a big expansion that never came to fruition. Exactly one Steak 'n Shake opened in town from those expansion plans, a new concept Steak 'n Shake they called their "flagship", which was a counter-order fast food place that ONLY served a selection of burgers and fries and shakes, as well as alcohol.
Finally in 2022, Biglari cut their losses and sold Steak 'n Shake to the embattled and controversial Frisch's Restaurants (of Big Boy fame), and since then has taken an extreme hard-right political turn, embracing anti-American values and even anointing a protege of the Brainworm Guy as the company's 'Chief MAHA Officer'.
During this time, Steak n' Shake has made wide-scale changes to convert their remaining restaurants to a fast food model, with kiosk-only ordering, limited menu options, and a discontinuation of table service. That 'flagship' location I mentioned above? That, too, was part of the conversion, as I soon found out as I visited for this review.
The previous visit, I ended up with some crappy patty melt burger and fries that was literally SWIMMING in a pool of grease; literally as in probably the greasiest meal I've had in years, and with 200+ fast food reviews that's saying a lot. They pride themselves on their 'beef tallow' they use, but I couldn't give a shit one way or another, or taste any difference. It was just greasy as fucking hell fries swimming in the bottom of the basket. Ew.
As for this second time around...to my complete and utter shock, they redeemed themselves! This time, I ordered their world-famous Frisco Melt, and a side of chili-cheese fries. And I do honestly mean world famous, they really are known for knocking that burger out of the park when they do it right. And here, they did it right. When made correctly, the Steak 'n Shake Frisco Melt is *orgasmically* good. Damn good. If I had three of them in front of me, I could have scarfed them all down in a matter of a few minutes. Perfectly toasted sourdough, well cooked 'steak'burger, the cheese, and the sauce they use all come together perfectly. This is the way to order and eat Steak 'n Shake.
The chili cheese fries were also a significant improvement over the grease sticks I had before. Fries by themselves were just okay (and once again, Steak 'n Shake, screw the heavy promotion of that beef tallow nonsense shit, no one cares, it does NOT make them better). And it's the normal chili and normal nacho cheese you would expect in a situation like this, but it worked well together. (Could've done with a bean-less chili, though, which works better when used as a topping). Good job.
And the cherry on top is that all of this was relatively less expensive than what you would expect to pay at similar places. Nearly a complete 180-swing from first review to second chance review. Good job, Steak 'n Shake. That being said, I'm not eating here again until they drop their hard-core anti-American ways, but that's a personal decision just for me alone, YMMV.
Meal Quality: +5, going from 3 -> 8. Meal Value: +2, going from 5 ->7 (out of 10)
15. Day 36: Wayback Burger (168 locations, 35 states)
After writing way too much above, let's wrap this up quickly, with a trip to another lackluster burger place. I do want to like Wayback, I really do, but in the original review, and this review, as well as the few times I've been in years past, they're just not hitting on all cylinders. At least not yet.
This time I ordered the "Cajun Burger" with onion rings. I asked them, what makes it specifically "Cajun". Apparently, it's a regular burger -- with some extra seasoning (in this case, a remoulade). Well, okay then. That's not a deal-breaker by any means. Normal burger is with an extra sauce is still good.
And it was an okay burger, but that's all it was: Okay. There's nothing special about their burgers at all that make me want to spend an extra couple of bucks here, rather than some other fast food place that can give me an equally okay burger for less. This burger was better than the A-1 Steak Sauce burger I had in the first review, but not by much, and nothing here worth noting specially.
Onion rings were also okay (at least they weren't fries), even if they were just the normal Sysco/US Foods/whatever brand tossed in the fryer. Extra bonus for being lots of them, though.
Meal Quality: +1, going from 5 -> 6. Meal Value: +1, going from 3 -> 4 (out of 10)
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More "Second Chance" reviews coming down the line, in addition to the regular reviews! (And no, not every second chance review will be a positive one :))