Honest review for Hotel Khuruu Khuruy
Personally, I do not write any post on reddit however my experience with this hotel was so horrible I have to share for anyone intending to visit Punakha, Bhutan.
This is following review I post on Google review, but wish to share ahead for anyone booking for a stay.
Very disappointing experience and extremely poor management handling.
We made a confirmed reservation in advance and were assured that rooms were available. However, upon arrival, we were informed that our rooms were no longer available because existing guests had extended their stay. This created a frustrating situation that should never happen with proper hotel management.
Although the staff assisted us were polite and apologetic, the management itself showed little accountability beyond verbal apologies. We were relocated to another hotel and still had to pay additional costs ourselves despite the issue not being caused by us. A professional hotel should take responsibility for its own booking failures instead of shifting the burden onto guests.
The most frustrating part was not just the mistake itself, but the lack of meaningful resolution or fairness. A simple “sorry” is not enough when guests are left to deal with extra expenses and last-minute relocation stress after relying on a confirmed reservation.
This experience gave the impression that confirmed bookings may not actually be respected when more profitable opportunities arise. I would strongly advise future guests to be cautious and have backup plans when booking here.
Very disappointing overall.