Hi everyone,
I lately fell for a scam, after reviewing the certificates of the company on Alibaba, it got even worse than I thought. The certificate is clearly edited and fake. Look at the date on the bottom right und Look the look at the phones, which are listed on there! These models were not even out in 2017 🥴 More evidences and red flags on my profile!
Evidence on my profile!
Hi everyone,
I want to warn others about a seller I’ve been dealing with on Alibaba: Shenzhen Shuyuan Intelligent Selection Technology Co., Ltd.
After digging deeper into this case — with the help of others — the situation looks even more concerning.
In addition to fake tracking numbers, a fake shipping label, and inconsistent statements about the shipment, I started reviewing the company’s documents and public information more closely — and multiple things don’t add up:
The certificates provided (e.g. compliance documents) appear to be outdated (from 2017) and do not match the current business activity being presented.
The images used by the company on Alibaba (including company visuals) appear to be digitally altered or artificially generated, with visible inconsistencies in the background and design.
The company information listed on Alibaba raises further concerns.
After checking the company registration details in the Chinese business registry, the results suggest that the company’s actual structure and staffing do not align with what is being presented publicly.
Taken together, this creates serious doubt about whether this company is operating as claimed.
What makes this even more concerning is that Alibaba has been provided with all of this evidence, yet no meaningful action has been taken so far. From my perspective, the handling of this case feels one-sided and appears to favor the seller rather than properly addressing the issues raised.
I need to warn everyone: Alibaba’s "Trade Assurance" is currently failing to protect me against one of the most blatant scams I’ve ever seen. Despite providing irrefutable evidence, Alibaba is actively siding with the fraudulent merchant.
Merchant: Shenzhen Shuyuan Intelligent Selection (Seller: kala fu) Order Date: March 20, 2026 Refund Request filed: April 1, 2026 (Still no refund!)
Product: Samsung Galaxy Z Trifold, 3200 USD
Hi everyone,
I want to warn everyone about a seller I’ve been dealing with — this situation is full of serious red flags and highly questionable behavior from start to finish.
First, the seller tried to pressure me into changing the trade terms from SAP to EXW, stating that otherwise the shipment would not be processed at all. What they did NOT clearly disclose is that this change would shift the entire risk onto me as the buyer. This felt deliberately misleading and raised my first concerns.
Shortly after, the seller requested my tax identification number. I refused to provide it and instead initiated a refund request. In all my previous imports via Alibaba, I have never been asked to provide my tax identification number, and as a regular private customer, I am not familiar with this type of request or procedure in this form.
In response, the seller tried to convince me by sending documents containing other customers’ sensitive data completely unredacted, including tax numbers, email addresses, and full names — just to “prove” that this is normal. This is a massive breach of privacy and highly unprofessional. Despite this, I still refused.
Later, I offered a clear condition:
I told the seller that I would only provide my tax ID and cancel the refund request if they could first prove that the shipment was already in transit, specifically by providing a valid FedEx tracking number.
Based on this agreement, I eventually provided my tax identification number.
After receiving it, the seller sent me a FedEx tracking number — but it turned out to be completely invalid. I verified this directly with FedEx via phone. The tracking number does not exist.
Instead of providing real proof, the seller then sent me what appears to be a fake shipping label, seemingly created just to undermine my refund request. The label contains incorrect weight information, an invalid tracking number, and was generated at the exact same time it was sent to me, which strongly suggests it was created on the spot.
Because of this, I did NOT cancel my refund request, since the agreed condition (valid proof of shipment) was clearly not fulfilled.
On top of that, the seller keeps changing their story about the shipment. First, they claimed the goods were already in Germany. Later, they suddenly said the shipment is in Hong Kong. None of this is consistent or credible.
I was also promised a refund on April 1, 2026, with a processing time of 7–10 days.
As of today, I have received neither the goods nor my money.
The platform (Alibaba) has been provided with all evidence, including screenshots and documentation — yet no meaningful action has been taken so far.
Even worse, my experience with the buyer protection agent has been extremely frustrating. I feel like I am being deliberately stalled — I keep getting asked the same questions repeatedly, while it appears that the evidence I submitted is not being properly reviewed at all. The situation is not being taken seriously, and the handling of this case feels completely biased in favor of the seller.
At this point, I have completely lost trust. I want a full refund, but more importantly: I will not back down, I will not cancel the refund request, and I do not want any further interaction or business with this seller.
I need to warn everyone: Alibaba’s "Trade Assurance" is currently failing to protect me against one of the most blatant scams I’ve ever seen. Despite providing irrefutable evidence, Alibaba is actively siding with the fraudulent merchant.
Merchant: Shenzhen Shuyuan Intelligent Selection (Seller: kala fu) Order Date: March 20, 2026 Refund Request filed: April 1, 2026 (Still no refund!)
Product: Samsung Galaxy Z Trifold, 3200 USD
Hi everyone,
I want to warn everyone about a seller I’ve been dealing with — this situation is full of serious red flags and highly questionable behavior from start to finish.
First, the seller tried to pressure me into changing the trade terms from SAP to EXW, stating that otherwise the shipment would not be processed at all. What they did NOT clearly disclose is that this change would shift the entire risk onto me as the buyer. This felt deliberately misleading and raised my first concerns.
Shortly after, the seller requested my tax identification number. I refused to provide it and instead initiated a refund request. In all my previous imports via Alibaba, I have never been asked to provide my tax identification number, and as a regular private customer, I am not familiar with this type of request or procedure in this form.
In response, the seller tried to convince me by sending documents containing other customers’ sensitive data completely unredacted, including tax numbers, email addresses, and full names — just to “prove” that this is normal. This is a massive breach of privacy and highly unprofessional. Despite this, I still refused.
Later, I offered a clear condition:
I told the seller that I would only provide my tax ID and cancel the refund request if they could first prove that the shipment was already in transit, specifically by providing a valid FedEx tracking number.
Based on this agreement, I eventually provided my tax identification number.
After receiving it, the seller sent me a FedEx tracking number — but it turned out to be completely invalid. I verified this directly with FedEx via phone. The tracking number does not exist.
Instead of providing real proof, the seller then sent me what appears to be a fake shipping label, seemingly created just to undermine my refund request. The label contains incorrect weight information, an invalid tracking number, and was generated at the exact same time it was sent to me, which strongly suggests it was created on the spot.
Because of this, I did NOT cancel my refund request, since the agreed condition (valid proof of shipment) was clearly not fulfilled.
On top of that, the seller keeps changing their story about the shipment. First, they claimed the goods were already in Germany. Later, they suddenly said the shipment is in Hong Kong. None of this is consistent or credible.
I was also promised a refund on April 1, 2026, with a processing time of 7–10 days.
As of today, I have received neither the goods nor my money.
The platform (Alibaba) has been provided with all evidence, including screenshots and documentation — yet no meaningful action has been taken so far.
Even worse, my experience with the buyer protection agent has been extremely frustrating. I feel like I am being deliberately stalled — I keep getting asked the same questions repeatedly, while it appears that the evidence I submitted is not being properly reviewed at all. The situation is not being taken seriously, and the handling of this case feels completely biased in favor of the seller.
At this point, I have completely lost trust. I want a full refund, but more importantly: I will not back down, I will not cancel the refund request, and I do not want any further interaction or business with this seller.