Urgent Complaint to samsung regarding s24
I am writing this email to samsung as a complaint.... I have sent email to some samsungs' email, can you suggest the more effective email that will consider my complaint! Also I think if you are facing the same issue after update... you should send this email too....
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Subject- URGENT COMPLAINT: Samsung Galaxy S24 — Defective Unit, Thermal Throttling, Battery Drain | Demanding Immediate Resolution
To Whoever Is Responsible at Samsung India,
I am writing this email as an extremely disappointed and frustrated customer who spent a significant amount of money on a Samsung Galaxy S24 (Snapdragon variant), expecting a premium flagship experience. What I have received instead is a defective, overheating, battery-draining disappointment.
Here are the DOCUMENTED issues I am facing:
OVERHEATING: My battery temperature regularly hits 44-46°C — just from OPENING THE CAMERA. The maximum recorded was 46.1°C. This is unacceptable for a flagship phone in 2024.
THERMAL THROTTLING: Because the phone overheats so severely, the processor throttles itself, causing a noticeable LAG between every camera shot. A ₹80,000+ phone cannot handle taking two pictures in a row.
BATTERY DRAIN: I am losing 10-15% battery OVERNIGHT while the phone is idle and screen is off. A flagship phone should lose 1-3% maximum.
CONFIRMED BACKGROUND DISCHARGE: Samsung's OWN diagnostic report (which I have attached) has confirmed that apps are causing sudden background discharging with usage rates as high as 59.3 mA/hour. This is a Samsung-acknowledged software/hardware failure — not user error.
I have tried every troubleshooting step available — clearing cache, restricting background apps, software updates, reinstalling apps. Nothing has resolved these issues. This is clearly a systemic defect.
I am demanding the following IMMEDIATELY:
— A full diagnostic check at a Samsung Service Centre at no cost to me
— Either a complete repair OR a unit replacement under warranty
— A written response acknowledging these issues within 48 hours
I have all screenshots, battery graphs, and Samsung's own diagnostic report as evidence. If this is not resolved promptly, I will be filing a formal complaint with the National Consumer Helpline (1915) and the Consumer Disputes Redressal Commission (NCDRC). I will also be sharing my experience publicly across all platforms.
I trusted Samsung with my money. I expect Samsung to honour that trust.
Waiting for your urgent response.
[Your Full Name]
[Phone Number]
[Device IMEI]
[Purchase Date & Invoice Number]