Calls going down
Does anyone else feel like they are getting dinged on calls for nothing? I did 4 calls yesterday and had 14 items to review. I got dinged for background noise when I spoke with a confirmation cue like "ok" "I agree" and I had about 20 samples to listen to from calls and half or more of them had zero noise. I put headphones on, turned my volume all the way up and heard absolutely nothing in the recordings.
When I do my calls I unplug all appliances as I'm next to the kitchen, I have a separate professional microphone and headset and because there's nothing in the recordings i don't know how to fix it and my call rate was just cut in half.
Is this happening to anyone else or does anyone have any advice for how I can fix this? I don't know how to fix it because I'm not hearing anything in the samples.
My microphone has its own noise cancelling which I haven't used because the audio check says it can lower audio quality. Should I use this feature on the microphone? Does anyone else with success?