I once signed up to have an auto-replenish set up for my shampoo and conditioner. This was because they offered me an extra discount if I signed up for it, so I decided to try it out. Surprise! The first time I was charged for it I didn't get the extra discount, probably because they also raised the price of both products and my guess is that fucked up their systems. I reached out to customer service to ask what was going on and they tried to gaslight me about everything and tell me that I was charged correctly. I was so angry over this that I cancelled the order and started to find other places to shop from. That was in June of 2025.
TODAY I got an email from Sephora Client Services. "We recently identified a technical issue that affected the promotional discount on one or more of your auto‑replenishment orders, which resulted in charging 5%-10% more than expected." I WAS RIGHT ALL ALONG!
I never shop there now. I was a VIB Rogue member for years. Damage done.